Seithati Motšoeneng
THE Ministry of Public Service is developing a new five-year strategic work plan to realign its operations and address longstanding challenges in public service delivery.
The new work plan emphasises adaptation and modernisation as essential steps towards meeting the evolving demands of the public and ensuring efficient service delivery to serve Basotho with professionalism and excellence.
The planning process began with consultations involving various ministries to gather feedback and address key concerns affecting public service efficiency.
Among the critical issues highlighted were poor communication, which has hindered effective collaboration, and political interference in hiring processes. These practices, civil servants noted, often lead to the appointment of less qualified individuals, negatively impacting service delivery.
During the strategic meeting held in Maseru this week, Minister of Public Service, Stephen Mputi, underscored the importance of this initiative in improving public service delivery through valuable contributions from civil servants. He described the plan as a transformative step towards building a more responsive and efficient civil service.
Acknowledging Lesotho’s reputation for subpar public service delivery, Mr Mputi expressed urgency for meaningful reform.
“This will be a transformative move for the ministry, guiding us towards building a more responsive civil service.”
The minister also called for introspection among public servants, urging them to reassess their work ethics and commitment to service.
“It is unfortunate that some of you will soon retire, leaving behind a service delivery system in disarray. There is need to rekindle the Basotho spirit of resilience and dedication to work.”
He further highlighted Lesotho’s economic challenges, stressing that improved public service quality was crucial in restoring public confidence.
Public Service Principal Secretary, Makhobane Lilemo, echoed these sentiments, reiterating the strategic plan aimed to address past shortcomings and create a robust framework for effective service delivery across ministries.
