…as govt rolls out Public Sector Foundation for Service Delivery Project
Moroke Sekoboto
THE government has secured approximately M226 million (US$12 million) from the World Bank to implement the Public Sector Foundation for Service Delivery (PSF) Project, aimed at improving the delivery of public services across the country.
The project is focused on strengthening systems, building institutional capacity, and promoting sustainable solutions to ensure faster and more efficient service delivery.
Funded through a World Bank concessional loan – characterised by low interest rates and longer repayment periods – the initiative has been designed to support Lesotho in advancing key national development priorities.
Launched in 2024, the PSF Project is currently in its implementation phase and is expected to run until 2028. It seeks to enhance expenditure management by ensuring that government revenue, particularly from taxes, is managed transparently and utilised efficiently.
The project has been structured around three key components: improving efficiency, transparency and accountability; building a professional public service; and developing shared digital government systems. These pillars were said to be expected to drive the modernisation of public financial management, streamline government processes, and support integrated digital service delivery.
PSF Project Coordinator, Kamohelo Nthafa, said the initiative was set to bring significant improvements to how citizens access government services.
“We are working to strengthen expenditure controls and improve selected digital public services, making it easier for citizens to access government services. Our goal is to ensure that services are delivered in a transparent, accountable and efficient manner,” Mr Nthafa said.
He explained that the project would introduce digital solutions, including a government-wide digital platform that will allow citizens to access services online. He said it was expected to reduce bureaucracy and simplify interactions between citizens and the state, saving both time and resources.
Mr Nthafa said the project was anticipated to deliver faster and more reliable services, improved digital access, and stronger institutions capable of sustainably serving the public.
“The digital government platform will reduce bureaucracy and make it easier for citizens to interact with the government. We aim to build a transparent, efficient and digitally enabled public sector that delivers quality services to Basotho,” he said.
He also said the project incorporated real-time reporting systems and a data recovery centre to enhance data protection and continuity. These measures were expected to strengthen accountability and improve transparency in government operations.
The initiative would also address asset management within government. An Asset Management Office was established to oversee asset registration and verification, with training for personnel already underway.
“Proper asset management will help the government track its resources effectively and make informed budgeting decisions,” Mr Nthafa noted.
In addition, the project facilitated the establishment of the Lesotho Public Procurement Authority, which is expected to ensure transparent and efficient procurement processes while delivering value for money in government spending.
