Vodacom, LAA enhance M-Pesa convenience

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Nthatuoa Koeshe

TELECOMMUNICATIONS giant Vodacom Lesotho has partnered with the Land Administration Authority to offer facility for customers to pay for their ground rent via M-Pesa.

The two entities made the announcement at a press conference at Vodacom Park in Maseru this week.

Executive Head of the Consumer Business Unit, Tšepo Thabisi told the media that this was one of the multiple initiatives that they have taken to enable their clients to access services in the comfort of their homes. He said this would help them save as they do not have incur transport costs while they will also not have to stand in long winding queues to get served.

Mr Thabisi said this was one of many other partnerships with LAA that are still in the pipeline to enhance convenience.

“We hope that we will work closely with the LAA and other partners for the betterment of the lives of Basotho,” Mr Thabisi said.

M-Pesa manager in the commercial division Malatola Phothane added that the partnership was another milestone in bettering the lives of Basotho. He said the service will assist Basotho to pay their ground rent with convenience.

He said in efforts of making paying ground rent easier though M-Pesa Vodacom will allow its customers to dial *111# code then select payments and further select LAA and enter their lease number.

“We hope that this facility will give our customers peace of mind as it’s for the betterment of their lives,” he said.

For his part, the LAA director Corporate Services Division, Tankiso Sephoso, said they viewed the partnership as a customer centric initiative.

He said they pride themselves as the customer service company where they put our customers at the forefront of their services.

“We are saying this confidently because in the customer satisfaction survey that we conduct annually, we got 86 percent last year on customer service,” Mr Sephoso said.

He said they felt that their partnership with Vodacom was very strategic and make it easier for Basotho to pay their ground rent.

“We are grateful for this strategic partnership and we hope that it signifies one of the many steps that we are willing to take with Vodacom,” Mr Sephoso said.

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