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Standard Lesotho Bank launches new services

by Lesotho Times
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By Letuka Chafotsa

MASERU — Standard Lesotho Bank has opened new offices for its private, corporate and investment-banking clients.

Speaking at the launch on Thursday last week, Standard Lesotho Bank Chief Executive Officer, Mpho Vumbukani, said they had decided to bring services together for their customers’ convenience.

“We are launching the offices and new services on behalf of our customers to access our services easily at a single, convenient place for them,” Vumbukani said.

The new offices will provide such services as teller services, foreign exchange services and an Automated Teller Machine (ATM) for foreign currencies.

Vumbukani said the new services include the triple C service which stands for Customer Call Centre.
The triple C service, according to the bank, will assist customers to access information on products and services.

He added that: “We are ensuring that we provide services efficiently for our customers so, with the new development triple C, we are responding to our clients’ needs.”

With triple C, Standard Lesotho Bank customers will now be able talk to call centre agents to address questions, queries from 7 a.m to 7 p.m between Monday and Friday as well as on Saturday from 7a.m to 4 p.m.

“Triple C is a high-valued multinational service to our clients,” Vumbukani said.
The other service introduced are e-statements which make it easy for customers to receive free electronic statements for eligible cheque, savings and credit accounts.
“With e-statements, one can download or print an electronic version of one’s statement that looks just like the paper version received through e-mail,” Vumbukani said.

The other important service introduced is the Blue Sky service which serves as Standard Lesotho Bank clients’ personal assistant taking care of whatever banking needs they may have and even catering beyond banking services.

Non-banking services include travel booking facilities, career advice, medical services and others.
Standard Lesotho Bank’s head of personal and business banking, Mike Edgcumbe, said the bank was improving channels of service to meet customers’ needs.

“We offer a range of solutions to our customers and ensure that our customers’ requirements are always met through the most cost-effective and convenient method,” Edgcumbe said.

He further added that the bank was ready to offer a number of transactional account options that suit customers’ needs.

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