Moroke Sekoboto
Mobile money platform, Mukuru, has enhanced its money transfer services as monies deposited via Mokuru Lesotho platforms can now reflect into South African accounts within an hour.
Mukuru Lesotho Country Manager Maleseli Mohapinyane said they have enhanced their current product suite to enable customers to instantly transfer funds to any major bank account in South Africa.
Ms Mohapinyane said instant bank top-ups mean customers can receive funds from Lesotho soon after deposits have been made, unlike in the past when they had to wait for days for the funds to reflect.
“As a customer-centric business, it is important for us to be aware of the needs of our customers and grow our financial suite of products to meet these needs. With this service, we wanted our customers to be able to access much-needed funds as soon as possible, without unnecessary delays and provide the convenience of receiving money directly into a bank account, removing the hassle of getting to a location to collect cash,” Ms Mohapinyane said.
“The fact that the money lands in any major account within an hour of transfer is significant. Often customers would wait days for funds to reflect. Now, we have ensured real-time delivery for our customers.”
She added that Mukuru makes it easier to keep loved ones connected in the most efficient ways in a world that demands speediness.
“Sending money directly to any bank account in South Africa to be received within just one hour, is one of many innovations we are extremely proud of. We hope you’ll give us a try today and decide for yourself,” Ms Mohapinyane said.
“Convenience is the key feature of instant money transfers. So, no delays, no queues, and no additional fees. It is an innovative solution as there are no instant international transfers currently available directly into bank accounts.”
She added: “I believe accessibility to funds makes a significant impact on our customers’ lives. By making the product more accessible to a broader range of users, including those in underserved or remote areas who may not have easy access to financial services, we are bridging the financial inclusion gap. There is an element of greater financial empowerment, enabling users to have the freedom to make big or small financial transfers across borders more effectively.”
Mukuru is a customer-centric business, she said.
“We have created many feedback loops and touch points with our customers. This means we are always listening to what is important to them, and this enables us to build products that solve real-life challenges for our customers wherever they are in their financial journey. The instant money transfers product is available on easy to access platforms such as WhatsApp. There is also a single entry for beneficiary bank details to make it user-friendly for repeat transfers,” she said.
