Bereng Mpaki
COMPUTER Business Solutions (CBS) this week yet again won three Diamond Arrow Awards at the annual PMR Africa Business Excellence Awards in recognition of their continued excellence in business.
The company, which is this year commemorating 20 years of operation in the country’s Information Technology (IT) sector, has over the years developed a reputation for excellence in customer service as indicated by its consistent winning of top PMR awards.
PMR Africa awards are annual regional awards that recognise excellence in companies or institutions which are evaluated against set attributes by their clients in an annual survey.
The Lesotho ceremony took place in Maseru where different local companies walked away with accolades.
The Diamond Arrow Award, which CBS won on three categories of IT sales and services, IT consulting services and IT training, is the highest accolade available within the PMR Africa scope.
In 2016, CBS won four awards in IT Sales and Services, IT Consulting Services and IT Training, and Software Development Companies, having also repeated the same feat the year before.
Founded in 1998 and wholly owned by Basotho, CBS offers a complete range of IT business solutions and corporate training, maintaining and cultivating the creative, entrepreneurial spirit.
Speaking to Lesotho Times on the latest company’s recognition, CBS’s marketing supervisor Molemo Pefole said the awards were a vote of confidence from their customers for the impeccable service they have been rendering for the last two decades.
“It is an acknowledgement of the excellent service we have been consistently delivering to the people of Lesotho,” Mr Pefole said.
“The company is always appreciative of the gesture shown by the customers through this awards, because essentially the information that is brought together is gathered from the customers themselves.”
Mr Pefole said the awards have given them greater impetus to become even better.
“It has basically made us work even harder because once you are recognised for good service, it tends to prompt you to maintain or improve the performance because there is always room for improvement despite how good you are.
“After 20 years, you are really expected to have improved and achieved excellent status. This means that we cannot afford to sit on our laurels and expect to keep the same level of performance because the moment one does that, customers will tend to immediately pick that up and decide one is no longer deserving of awards.
“What is important for us from all of these awards we have been winning, is customer service above all, to the extent that customer service is actually offered as one of our courses at CBS. This means that we teach other companies about customer service, so quite obviously we have to maintain the standard.
“Also, our performance on the categories on which we have been winning these awards on has been improving. Over the years we have moved from Golden Arrow Awards to the higher Diamond Arrow Awards and the number of categories we have won Diamond Arrows have also been increasing. The management and staff of CBS is grateful to its loyal customers for such a resounding acknowledgement of their service, and will strive to keep delighting them with excellent service for all their information technology needs,” Mr Pefole said.
