METROPOLITAN Life Lesotho this week launched a toll-free call centre that is expected to enhance communication between the organisation and its clients.
Speaking on the side-lines of the launch, Metropolitan Communication Hub Manager, ‘Matlali Mosakeng said the call centre would strengthen their relationship with their client by providing ease of doing business.
“Clients no longer need to come to our offices if they need services because we have opened communication channels which will allow them to speak to us from wherever they are,” Ms Mosakeng said.
She explained that the call centre has an in-bound facility to receive calls from clients and an out-bound facility that will also enable them to reach their clients when the need arises.
Ms Mosakeng further noted that they are also available on different social media platforms where their clients, especially the youth, can contact Metropolitan.
“We are available on Facebook, Instagram and Twitter with links available on our website and also an email address which clients can use to send us emails,” she said.
Metropolitan Life Managing Director, Nkau Matete, said: “We are opening all the communication avenues but the most important part is the call center which will assist us in better communication with our clients”.
“In the past our communication was inefficient because we did not have a dedicated team. I would like to thank Vodacom and Econet for dedicating their time to making the call centre work. It would have never been possible if it were not for them.” he said.
The call centre number is 80022300.
Metropolitan Lesotho is an insurance services and healthcare company with 49 years’ experience in the industry.
Metropolitan has one of the largest life insurance footprints in Lesotho with offices in Maseru, Mafeteng, Teyateyaneng, Leribe, Quthing, Qachas Nek, Thaba Tseka and Mokhotlong.
It offers life insurance, funeral cover, investments and savings, retirement solutions and healthcare solutions.