FIRST National Bank Lesotho has introduced a mobile ATM solution that will travel to where clients need it rather the conventional approach where clients travel to the ATM to obtain services.
FNB Lesotho chief executive officer, Martin Knollys said the innovation would not only transform their banking services and add value to clients but also provide a solution to exploit existing space where banks and ATM footprints are low.
Unveiling the solution to the media yesterday, Mr Knollys said the vehicle-drawn ATM would target areas with high demand for ATM services such as different community events, fairs, national celebrations, festivals, concerts and sporting activities among others.
The mobile ATM is fitted onto a trailer that is drawn by a vehicle that ferries it to the location where its services are needed.
“This is another first for FNB Lesotho and the intention is to take our services closer to the people in order to bring convenience to our customers,” Mr Knollys said.
He said the solution would offer full ATM services that are available at conventional ATM devices. These include withdrawing cash, viewing balances and statements, making payments and transfers, sending or receiving money with eWallet and buying prepaid products such as electricity and airtime.
Mr Knollys said the bank would be responsible for expenses incurred in transporting the mobile ATMs and therefore the costs would not be passed on to the customer.
“The solution will be essential for factory workers saving them time and money they would have used to get to the nearest ATM.
“At the end of this month we will be taking the mobile ATM to the industrial area for four days to cater for salary payments,” he said.
FNB Lesotho’s Head of Marketing, ‘Manthati Phomane said while the bank would take the mobile ATM to targeted locations depending on demand, community groups could still approach the bank to lodge a requisition beforehand.